FREQUENTLY ASKED QUESTIONS

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FREQUENTLY ASKED QUESTIONS 〰️

Frequently Asked Questions (FAQ)

1. What is included in the 1-on-1 plastic surgery coaching service?

Our 1-on-1 plastic surgery coaching service includes personalized consultations, detailed guidance through every step of your surgery journey, and post-operative care recommendations. You will have direct access to an experienced plastic surgery consultant who will help you make informed decisions, choose the right surgeon, and ensure a smooth recovery process.

2. How do I schedule a consultation?

Scheduling a consultation is easy. Simply visit https://calendly.com/bigbuttsnolies/15min

3. Can I reschedule or cancel my appointment?

Yes, you can reschedule or cancel your appointment. We request that you notify us at least 24 hours in advance to avoid any cancellation fees. To reschedule or cancel, please contact us via email atmavi@bigbuttsnolies.com.

4. What should I expect during the initial consultation?

During the initial consultation, we will discuss your goals, concerns, and medical history. You will receive a comprehensive overview of the procedures that best suit your needs, potential risks, benefits, and recovery expectations. This session is designed to ensure you are well-informed and confident in your decisions.

5. How long does a typical coaching session last?

A typical coaching session lasts between 60 to 90 minutes. However, the duration may vary depending on the complexity of the case and the specific needs of the client.

6. Is the coaching service available for international clients?

Yes, we offer our 1-on-1 coaching services to clients worldwide. We can conduct consultations and follow-up sessions via video calls, ensuring you receive the same level of personalized care and guidance regardless of your location.

7. What are the qualifications of the plastic surgery consultant?

Our plastic surgery consultants are highly experienced professionals with extensive knowledge and expertise in the field of plastic and cosmetic surgery. They have a proven track record of helping clients achieve their desired outcomes safely and effectively.

8. How much does the 1-on-1 coaching service cost?

The cost of our 1-on-1 coaching service varies based on the specific needs and duration of the service. For detailed pricing information, please contact us directly at email mavi@bigbuttsnolies.com.

9. What is the process for selecting a surgeon?

As part of our coaching service, we assist you in selecting a reputable and qualified plastic surgeon. We provide recommendations based on your specific needs, location, and preferences. We also help you evaluate potential surgeons by reviewing their credentials, experience, and patient reviews.

10. Do you provide post-operative support?

Yes, we offer comprehensive post-operative support, including recovery tips, guidance on managing post-surgery symptoms, and recommendations for products that aid in the healing process. Our goal is to ensure a smooth and successful recovery for all our clients.

11. How do I contact my coach if I have questions between sessions?

You can contact your coach via email or phone between sessions. We are committed to providing continuous support and are available to answer any questions or address any concerns you may have throughout your surgery journey.

12. Are the sessions confidential?

Yes, all our coaching sessions are completely confidential. We prioritize your privacy and ensure that all information shared during consultations is protected and used solely for the purpose of providing the best possible guidance and support.

Fulfillment Policy

Overview

At Big Butts No Lies, our mission is to provide our clients with the highest level of service and satisfaction. We understand the importance of reliable, timely, and secure fulfillment of all products and services. This policy outlines our commitment to ensuring that your purchases and services meet and exceed your expectations.

Order Processing

Processing Time:

  • Orders for physical products, such as our plastic surgery recovery organic arnica balm, are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed the next business day.

Digital Products and Services:

  • Access to digital products, such as our coaching sessions or podcast management services, will be granted within 24 hours of purchase.
  • Detailed instructions for accessing digital services will be emailed to the address provided during checkout.

Shipping and Delivery

Shipping Methods and Costs:

  • We offer standard and expedited shipping options for physical products.
  • Shipping costs are calculated based on the destination, weight, and dimensions of the order and will be displayed at checkout.

Estimated Delivery Times:

  • Standard shipping within the continental United States typically takes 3-5 business days.
  • Expedited shipping options are available and will be delivered within 1-3 business days.

International Shipping:

  • We offer international shipping to select countries. Delivery times and costs will vary based on location.
  • Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking

Tracking Information:

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • You can track your order using the link provided in the email or by logging into your account on our website.

Returns and Exchanges

Return Policy:

  • We accept returns of unopened and unused products within 30 days of purchase. To initiate a return, please contact our customer service team.
  • Digital products and services are non-refundable once access has been granted.

Exchange Policy:

  • If you receive a damaged or defective product, please contact us within 7 days of receipt to arrange for an exchange.

Return Shipping Costs:

  • Return shipping costs are the responsibility of the customer, except in cases where the return is due to a damaged or defective product.

Customer Service

Contact Us:

  • If you have any questions or concerns about your order, please contact our customer service team at mavi@bigbuttsnolies.com.
  • Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.

Satisfaction Guarantee:

  • Your satisfaction is our top priority. If you are not completely satisfied with your purchase, please reach out to us, and we will do our best to resolve any issues.

Special Considerations for Services

One-on-One Coaching Sessions:

  • Sessions must be scheduled in advance and are subject to availability.
  • Cancellations or rescheduling requests must be made at least 24 hours in advance to avoid a cancellation fee.

VIP Experience Packages:

  • Customized packages, including the 72-hour nurse and post-op lymphatic drainage massages, require advanced booking and are subject to availability.
  • Specific terms and conditions for these services will be provided at the time of booking.

Privacy Policy

Introduction

At Big Butts No Lies, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Contact Us:
    • Name
    • Email address
    • Phone number
    • Any other information you choose to provide
  • Purchase Products or Services:
    • Name
    • Billing and shipping address
    • Payment information
    • Email address
    • Phone number
  • Subscribe to Our Newsletter or Download Content:
    • Name
    • Email address
  • Interact with Our Website:
    • IP address
    • Browser type and settings
    • Device information
    • Pages you visit on our website
    • Date and time of your visit

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Provide Our Services:
    • Process and fulfill orders
    • Provide customer support and respond to inquiries
    • Schedule and conduct consultations
  • To Improve Our Services:
    • Analyze usage of our website and services
    • Improve website functionality and user experience
  • To Communicate with You:
    • Send updates and promotional materials
    • Respond to your inquiries and provide information
    • Send transactional emails related to your purchases
  • For Marketing and Promotions:
    • Send you newsletters, promotions, and special offers (you can opt-out at any time)
  • To Comply with Legal Obligations:
    • Prevent fraud and other prohibited activities
    • Enforce our terms and conditions

How We Protect Your Information

We implement a variety of security measures to protect your personal information, including:

  • Encryption:
    • We use SSL encryption to protect data transmitted to and from our website.
  • Access Controls:
    • Access to personal information is restricted to authorized personnel only.
  • Data Storage:
    • Personal information is stored securely to prevent unauthorized access or disclosure.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

  • Service Providers:
    • We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you.
  • Legal Requirements:
    • We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers:
    • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Your Rights

You have the following rights regarding your personal information:

  • Access:
    • You have the right to request access to the personal information we hold about you.
  • Correction:
    • You have the right to request correction of any inaccurate or incomplete personal information.
  • Deletion:
    • You have the right to request deletion of your personal information, subject to certain legal exceptions.
  • Objection:
    • You have the right to object to the processing of your personal information in certain circumstances.
  • Data Portability:
    • You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [your contact email].

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we will notify you of any significant changes by email or through a notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: mavi@bigbuttsnolies.com